Patient Access Team Lead

• Meyer Center CoxHealth
• 3.

6 Springfield, MO Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications Customer service CHAA High school diploma or GED Organizational skills Computer skills 1 year Entry level Full Job Description Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Summary The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

Job Requirements Education Required:

High school diploma or equivalent

Experience Required:

At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization. Skills Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Detail-oriented with the ability to spot errors and trends Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality

Licensure/Certification/Registration Preferred:

CHAA or CRCR Job Information Facility Corporate Department Central Access Schedule Full Time

• Day Shift
• 7:00 AM
• 3:30 PM Job Category Clerical/Administrative Support Req #: 202503610-86905

Remote Work Type:

Hybrid/Rotational