SALARY:

$64,984.00

• $104,954.

00 Annually

OPENING DATE

04/02/2025

CLOSING DATE:

04/16/202511:59

PMDESCRIPTION:

• Open to All Qualified Candidates
• This is aposition-specific recruitment.

The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The Maryland Transportation Authority owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and

• most importantly
• our employees to achieve these goals.

Nature of Work:

The E-ZPass Quality Assurance Specialist plans, coordinates, and conducts the quality assurance testing, evaluation, and reporting for the MDTA E-ZPass Program.

The incumbent in this position ensures compliance, standardization of training, policy adherence and revenue protection during the procurement, operations and maintenance phases of the tolling system, facilities, and equipment life cycles. Specific duties for the position include, but are not limited to the following

• Ensures trainingmaterial is accurate and consistent with policy requirementsfor MDTA and customer service contractor, and technical support personnel
• Develops test criteria based on technical evaluations and performance history
• Prepares and conducts scheduled audits, failure analysis, and quality inspections to evaluate and enforce technical and performance specifications; and
• Develops MDTA policies and ensures adherence to federal, state and MDTA guidelines as they relate to the operations of the MDTA and the goals and objectives of the E-ZPass Quality Assurance and Compliance Unit.

The employee in this position will receive direct supervision from the Quality Assurance and Compliance Manager.

• The current vacancy is in Baltimore, Maryland.
• MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27
• days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more!
• May be prorated based upon start date.

• QUALIFICATIONSMINIMUM QUALIFICATIONS

• Education:

  Graduation from an accredited high school or possession of a high school equivalency certificate.

• Experience:

• Five years of experience in administrative or professional work.
• One year of this experience must have included

•