IT Support Specialist 4.3 4.3 out of 5 stars 8000 York Rd, Towson, MD 21252 Job Summary Towson University (TU) is one of the nation's top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community. The IT Support Specialist will provide proactive client support and consultation in person, and over phone, chat and email to faculty, staff and students to provide support of office, classroom and lab computers, and other technologies. This role will communicate, collaborate, and build strong partnerships and working relationships with faculty, staff, chairpersons, and department heads, while coordinating problem resolution with other Office of Technology (OTS) staff and management personnel to ensure prompt, professional service. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing. Responsibilities and Duties Serve as an operational technology consultant and resource for clients with software or technology questions and problems. Install, configure, service, and upgrade Windows, Macintosh, and mobile devices, computers and related peripheral technologies. Install, upgrade, and troubleshoot software and hardware components. Assist clients with technology selection and purchasing. Analyze technology needs and make recommendations for modifications and upgrades. Develop basic level of knowledge required for troubleshooting and support of discipline- or office-specific applications. Assist with OTS projects as needed and create documentation for department operations and various product or service changes or new launches. Assist with large orders, replacements, and upgrades. Provide training or facilitate technology transfer with new staff, student employees, and departmental IT support staff. Inform clients of best practices and how to avoid security risks, e.g. malware, viruses, data loss, etc. Research, share, and implement appropriate preventative measures to ensure the health of technical devices and data. Assist with dispatching as assigned. Other duties as assigned or approved by the position's direct supervisor. Qualifications and Skills High School Diploma, or equivalent, and three years experience with the types of hardware and software to be supported, two years of which included user support, user training, and/or programming. Position requires the ability to create positive interactions with clients and coworkers. To identify underlying customer needs and gain agreement with clients to meet and exceed client expectations. The position requires the ability to deal effectively with a variety of customer si to problem escalation guidelines. To learn and help implement new and emerging technologies. Incumbent should be able to self-manage workload as well as manage time and multiple priorities. Knowledge of personal computers (PC and Macintosh), Windows Operating Systems, File Servers, Peripherals, Remote Management Tools, wired and wireless network connectivity, and Microsoft Office software. Basic audiovisual knowledge and the ability to provide basic troubleshooting. A+, Microsoft, or other designations desirable Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. Salary and Benefits $60,673 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application. The safety of our sfore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Organization :

Administration & Finance Division Job Posting :

Jan 8, 2025