Ford/ Lincoln Production Coordinator Service Department Hoffman Ford Inc - 2.0 East Hartford, CT Job Details $55,000 - $75,000 a year 1 day ago Qualifications Customer service High school diploma or GED Communication skills Entry level Full Job Description We are looking for a Ford Lincoln Production Coordinator Service Department to join the Hoffman Auto Group family! What does a Production Coordinator Service Department (Ford/Lincoln) at Hoffman Auto Group do? Role Purpose Responsible for efficiently and equitably dispatch work to Technicians in shop, based on skill level, time needed, and customer urgency. Owns the warranty coding process. Leadership None Core Accountabilities Dispatch repair orders to technicians throughout the day. Follow up with Advisors and/or management regarding status of repairs. Document all necessary information on RO's, invoices, route sheets, appointment schedules, time tickets, timecard, and any other forms required by the manufacturer, Hoffman, and motor vehicle guidelines. Ensures that warranties are coded in an accurate and timely manner and are to manufacturer specifications. Provide overall department support as needed. This includes but is not limited to general housekeeping of the facility, supporting Service Advisors, and providing customer service support. Competencies and Qualifications High School Diploma 1-2 years' experience in a customer service orientated environment preferred Can adapt and embrace change with an internal and external customer centric mindset Act as an advocate for teammates and have a strong commitment to technology advancement Possesses effective communication skills: oral, written, listening. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.