Zingerman's Service Network IT Support Specialist II Zingerman's Service Network

• 3.7 Ann Arbor, MI Job Details Full-time $24
• $30 an hour 23 hours ago Qualifications Software troubleshooting iOS Mid-level Windows Microsoft Office 3 years Computer hardware Ethernet CompTIA Network+ IT support Mac OS Communication skills Active Directory CompTIA A+

Full Job Description IT Support Specialist II Aka:

Front End Support, Help Desk, Zing Geek Salary Range

• $24•30 / hour Full Time•Shifts between 8:00am•6:00pm Mon•Fri with regular rotating on call shifts.

Responsible for helping people to be successful with their technology. Performance Expectations

• Essential Functions Troubleshoot and effectively solve technical issues Provide an exceptional level of service to our clients Work one on one, face-to-face with our clients Use remote control software and online chat to work with our clients Monitor and respond effectively to help desk requests Consistently communicate with co-workers Use, maintain, and document standard operating procedures (SOPs) in daily work flow Manage user accounts and computer setup Install, modify, and maintain stand-alone and networked computer systems and applications Maintain basic infrastructure ethernet and phone wiring Manage and enhance Active Directory and Google Suites systems Inventory, track, and maintain a database of all technical assets Support cell phones, VoIP phone systems, and point-of-sale systems Support and maintain a variety of printers Manage warranty repairs with vendors Travel between businesses during work day providing onsite support Provide after hours on-call support on a regular basis.

Performance Expectations

• Other Functions Assist with and manage projects Participate in continuous learning and independent training to stay current with technology Prepare and teach classes on a variety of subjects Participate on a regular basis in a committee or workgroup Perform meeting roles such as facilitation and note taking on a rotating basis Participate in Open Book processes, including huddles and annual planning Use Lean techniques for the work The Success Patterns / Skills Needed are: Experience doing IT support in a business setting Experience with Google Workspace for Business At least 3 years experience with Apple Mac OS and iOS, Windows 10/11, Microsoft Office 365, and Microsoft Active Directory and Group Policy Experience with effectively diagnosing problems Experience with wireless and ethernet standards Experience with general computer hardware repair Experience with troubleshooting/repair of printers and copiers Familiarity with backup methodologies Familiarity with antivirus and malware solutions Experience with smart phone support Ideally familiar with Open Book and Lean Excellent written and verbal communication skills are essential Relevant certifications, such as CompTIA A+, Network+, or similar, are a plus The Desired Personal Characteristics are: Innate desire to treat clients with respect Shows empathy and compassion in interactions High level of personal energy and strong interpersonal skills Can perform routine daily tasks with close attention to detail/accuracy Ability to work occasional evenings/weekends Ability to provide great service under sometimes stressful conditions Excellent follow-through skills essential Patience and ability to be interrupted Extremely well organized Can provide own transportation Enthusiasm for learning Self-directed and able to work independently and as part of a team Sense of humor / likes to have fun at work Physical Requirements This position requires standing, sitting and walking Lifting up to 20 pounds Able to work at low and high levels for wiring and troubleshooting Comfortable working in slippery, noisy, dusty and busy production environments