End User Support Rep

• In Office (Fort Wayne, IN) Lincoln Financial
• 3.5 Fort Wayne, IN Job Details $29.69
• $37.

50 an hour 5 hours ago Benefits Tuition reimbursement Paid time off Parental leave Employee assistance program Life insurance Qualifications Management SCCM Mid-level High school diploma or

GED ITIL

Associate's degree 2 years

Active Directory Full Job Description Date:

Jan 23, 2025

Primary Location:

Fort Wayne, IN, US Company:

Lincoln Financial Alternate Locations:

Fort Wayne, IN (Indiana)

Work Arrangement:

In Office :

Employees will work in a Lincoln office with a designated workspace.

Relocation assistance:

is not available for this opportunity. Requisition #: 73325 The Role at a Glance You will be responsible for level 1 and level 2 support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services and VIP support. You will troubleshoot & repairs computer systems & peripheral equipment and will also respond to incidents & service requests either in person, by telephone, or via remote access. Additionally, you will provide timely resolution of incidents or escalations on behalf of end users, to appropriate technical staff. What you'll be doing Processes level 1 and level 2 incidents and service requests, which is inclusive of a specialized VIP support queue. Monitors respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs. Complies with standard processes and procedures. Relies on experience and judgment to plan and accomplish goals. Provides coaching and training to less experienced team members. Participates in projects as necessary. Makes complex ideas or situations clear, simple, and/or understandable. Interacts closely with customers to understand their needs and/or requirements. Troubleshoots and resolves tickets related to operations and end-user requests within SLAs. Coordinates with geographically dispersed teams to achieve results. Performs deployment activity of PCs (moves, adds, changes). Effectively works with PC imaging software such as SCCM. Provides support to deploy, maintain, and troubleshoot PCs, peripherals, and mobile devices. Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software. Coordinates activities with service desk, managed service providers, and other IT teams when necessary. Escalates network, application and telecommunication issues to maintain the highest level of system availability for the business. Provides support to employees or internal customers in resolving escalated technology issues in a timely fashion. Provides routine on-site support to users. Escalates technology problems when necessary providing a consistent model for support across the enterprise. What we're looking for High School diploma or GED or minimum Associate's degree in lieu of required experience 2-3+ years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required) Active Directory knowledge a plus ITIL Service Management experience preferable but not essential Application Deadline Applications for this position will be accepted through February 25, 2025, subject to earlier closure due to applicant volume. What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for you: Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute. Leadership development and virtual training opportunities PTO/parental leave Competitive 401K and employee benefits Free financial counseling, health coaching and employee assistance program Tuition assistance program A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations Effective productivity/technology tools and training The pay range for this position is $29.69

• $37.

50 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses

• annuities, life insurance, group protection and retirement plan services.

As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (

NYSE:

LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, and Instagram. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.