Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause — that it's a calling — then we're ready to meet you. When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) IT Service Desk Team provides assistance to WWP Teammates with issues and questions involving IT equipment and software. The team provisions hardware and software and ensures that Teammates remain informed as to the status of their requests. The IT Service Desk Team is integral to ensuring that WWP's mission is accomplished in a highly efficient manner. The IT Service Desk Intern assists in the provision of first-line support, including but not limited to password resets, printer configurations, break/fix guidance, basic troubleshooting, and ticket routing and escalation to Level 2 and Level 3 support. Collaborating closely with IT Service Desk Technicians, the intern assists to ensure service requests are responded to efficiently and effectively via telephone communication, remote support tools, or in-person assistance.

Note:

This internship is unpaid and is designed to offer educational training similar to that of an academic setting. The duration of the internship will not surpass 16 weeks.

APPLICANT ALERT

This is an unpaid internship opportunity for qualified applicants, and requires in-person attendance, three days each week at our Jacksonville, Florida location. This is not a virtual position.

DUTIES & RESPONSIBILITIES

Support the IT Service Desk team with addressing the IT ticket queue to promptly address incoming WWP support calls. Assist with prioritizing outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians. Promote best practices in the use of IT hardware and software. Provide advice and demonstrate use of software and hardware to end-users. Ensure the security and safety of WWP hardware. Assist with the tracking of IT assets in accordance with IT Asset Management procedures. Under supervision, input new system users onto the WWP Service Desk system contacts database and maintain existing information ensuring it is correct and up to date. Under supervision, input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users' information is correct and up to date. Assist with IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards. Under supervision, perform preventive maintenance as recommended by Microsoft standards on all desktop and laptop computers. Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Basic operating knowledge of and/or experience with PCs, peripherals, Windows, Mac OS, and Microsoft 365. Operating knowledge of typical office equipment, e.g., copier, fax machine, and e-mail. Ability to learn basic computer troubleshooting skills. Highly positive, collaborative, and solutions-focused approach. Ability to manage multiple tasks and priorities with strong attention to detail in a fast-paced environment. Strong verbal and written communication skills. Aspire to evolve alongside a team dedicated to achieving shared organizational objectives. High energy level. Self- starter; willing to take initiative. Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements Understanding and proficiency in utilizing a variety of computer hardware, software, and networking. Preferences None.

EDUCATION

Requirements HS Diploma or equivalent. Currently enrolled in an accredited college. Preferences Pursuing a degree with a concentration in Information Technology or a related field.

CERTIFICATIONS & LICENSURE

Requirements None. Preferences CompTIA Certification (A+, Network+, Security+).

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled. May require lifting/carrying items up to 20 pounds. Sitting for extended periods.

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LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:

Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means." Wounded Warrior Project® (WWP) is a veterans service organization that is transforming the way America's wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.