Technical Support Analyst 2 (757121) 2/10/2025 GS1 Consulting Richmond, VA Job Details Full-time | Contract $32 an hour 1 day ago Benefits Free parking Qualifications Software troubleshooting Mid-level Windows Technical support Microsoft Office Driver's License 2 years Help desk

Full Job Description ON SITE:

First 30 days 100% ON SITE required for training purposes. After training schedule see below for detials. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Parking is NOT provided for contractors.

ABOUT THE ROLE

The SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed. Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts. Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed. Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires' office. Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment. Additionally, the Candidate installs software to end user PCs as requested. Candidate performs PC troubleshooting as needed. Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.

Job Types:

Full-time, Contract Pay:

$32.00 per hour

Compensation Package:

1099 contract

Schedule:

8 hour shift Application Question(s): Recent experience in a full-time Help Desk/Technical Support position / 2 Years Required. Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod / 2 Years Required. 2 or more years of experience entering information and working with a trouble ticket, issue tracking system / 2 Years Required. CompTIA A+ Certification / 2 Years Required.

ON SITE REQUIRED

first 30 days - 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Do you agree to this arrangement if selected?

Experience:

Symantec's Altiris and Ivanti's Service Desk:

2 years (Required)

License/Certification:

Current Proof of Virginia Residency. (Required)

Work Location:

Hybrid remote in Richmond, VA 23219