Staff IT Systems Administrator

RESPONSIBILITIES

Kforce has a client that is seeking a Staff IT Systems Administrator in Boston, MA.

Summary:

The Senior IT Systems Administrator will help maintain and improve our SaaS systems and end-user support for all remote workers worldwide. We are looking for an energetic people-person to be able to interface enthusiastically with all levels of users to support our stablecoin/blockchain product. What you will work on:

• Implement automation to make IT processes repeatable, scalable, and secure
• Led the IT response in the areas of IT Incident, Response, and Problems for our user tickets
• Provide L1/L2 support as part of the IT Support Team
• Leverage our data/metrics to improve KPI's to help drive compliance
• With the IT leadership, help drive functional areas of IT through process and technology
• Collaborate with IT teammates and other stakeholders to mature our ITIL processes

REQUIREMENTS

• 4+ years of experience working in a Google, Apple, Slack, Okta fully remote environment
• 4+ years of experience in a customer service environment
• Experience monitoring and resolving issues in a ticketing system (e.g., Freshservice or similar)
• Understand management issues for macOS systems, MDM, as well as Android and iOS in a BYOD environment
• Strong familiarity with working within ITIL framework
• Experience working with C-Level executives to resolve IT issues
• Exceptional interpersonal and communication skills The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Report this job

Dice Id:

kforcecx

Position Id:

ITWQG2136040