Computer Consultant I (Temp) 4.3 4.3 out of 5 stars Ann Arbor, MI 48109 • Hybrid work How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary Perform support, asset management duties, and resolution of desktop issues for the Michigan Medicine and other duties as needed as experience is gained. Specific responsibilities include desktop installations, upgrades and troubleshooting of hardware, software and basic network issues. Assist over the phone and in person for all information technology related problems. Exercise problem escalation process with other support staff and HITS second and third level customer support groups to ensure problem resolutions and customer satisfaction. Responsibilities• The responsibilities of the position include the following: Help communication between customer and other HITS Division Departmental business support for General Compute equipment. Service Now ticket management. Equipment management including, customer requests for equipment, purchasing, receiving, un-boxing, imaging, deployment, tracking, and preparation for property disposition. Department specific work related to hardware upgrades and customer moves. Additional administration tasks to include inventory management, equipment stocking, purchasing, risk management, and weekly status reports. Possible QA testing for hardware and software standards, advanced opportunities commensurate with experience. Required Qualifications• Strong customer service skills. Excellent interpersonal, written, and verbal communication skills Enrolled at least 6 credit hours per semester. Physical Requirements While performing the duties of this position, employees may remain in a stationary position for prolonged periods of time; those in this position regularly move and traverse great distances while traveling to and from our customer locations. Person in this position will work around obstacles and confined spaces while troubleshooting and installing computer equipment. Staff will occasionally ascend and descend stairs and ladders. Must be able to travel or transfer equipment to and from different buildings throughout the campus and off-site locations weighing up to 50 pounds with or without accommodations. Work Schedule This is a day shift position, working Monday - Friday. Up to 40 hours per week, flexibility available. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Additional Information Diversity Statement HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA

Statement The University of Michigan is an equal opportunity/affirmative action employer. Job Opening

ID 260279

Working Title Computer Consultant I (Temp) Job Title

COMP CONSULT I

(TEMP) Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Temporary FLSA Status Nonexempt Organizational Group Exec Vp Med Affairs Department

MM HITS ETS

DeviceOps-MCD Posting Begin/End Date 2/14/2025 - 2/21/2025 Career Interest Information Technology Temporary Job Opening