IT Help Desk & Field Technician Hornbeck Offshore 103 Northpark Blvd, Covington, LA 70433 Job description Our Help Desk & Field Technician position is a hybrid entry level IT position that provides the opportunity to gain experience in multiple IT disciplines.

Routine Job Duties Include:

Field Technician:

Installing, configuring, maintaining and documenting of systems (networking equipment, computers, printers, cameras, etc.) onboard ships and in corporate facilities.

Networking:

Completing remote and onsite network configuration changes based on client requests and new installations.

Cybersecurity:

Participating in the Company's proactive and response efforts.

Bench Technician:

Configuring, upgrading, inventorying and documenting various systems and software.

Help Desk:

Assisting end-users with assistance requests and documenting the experience in a ticketing system.

Training:

Providing end user training on various systems utilized by the company and maintaining training documentation.

On Call Rotation Responsibility:

Answering and assisting end-users with after-hours and weekend assistance requests for one week approximately every 8 weeks. Other tasks, research and projects as deemed necessary by management. Routine Variable Travel Required based on

Project Workloads:

Port Fourchon, Louisiana

• regular trips (approximately 8
• 12 days each month) in a company vehicle Other domestic travel
• approximately several times a year International travel
• approximately several times a year

Job Type:

Full-time Pay:

$40,000.00

• $55,000.

00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Preferred) Willingness to travel: 50% (Required)

Work Location:

In person