Sr. Medical Office Coordinator Employer Johns Hopkins University Location Baltimore, Maryland, United States Salary Competitive Salary Date posted Dec 20, 2024 View more categories Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university. The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator (MOC) to independently coordinate day-to-day activities of a multi-faceted medical/research practice to ensure a smoothly functioning office and exemplary patient relations. The Sr. MOC will offer friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Rheumatology Clinics. Specific Duties & Responsibilities Creates new processes and systems to ensure high level of service to patients. Schedules patients for new and returns appointments, medical examinations, procedures and consultations. Completes pre-registration and prior authorizations to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO's. Resolves third party issues. In partnership with the Access team, directs new patient referrals and assist with any new patient testing coordination Resolves any scheduling conflicts in proactive and timely manner. Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Effectively utilizes waitlist. Provides high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame. Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolves and/or elevates any patient problems if proactive and timely manner. Demonstrates understanding and sensitivity to diversity. Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded. Prints and mails directions, maps, fee schedules, doctor's notes, test results and other visit specific information to patients. s medical questionnaire forms to patients to obtain missing information. Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visit documentation. Relays information to patients regarding preparation for laboratory tests and examinations. Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing. Assists patients, physicians and/or family members with the completion of medical insurance forms. Informs patients of costs of care being provided and guides them to appropriate resources for further information or assistance. Answers phones and provides routine information to callers. Processes incoming EPIC messages/prescription refills, faxes and mail in a timely fashion. Coordinates patient care conferences if necessary Provides cross coverage and/or ancillary support to other rheumatology sub-specialty centers as needed Proactively creates more efficient work processes and workflows; reviews and analyzes workgroup operating practices such as recordkeeping systems, forms, and workflow systems. Recommends and implements approved changes. Provides other administrative support as needed including schedule conference calls; etc. Minimum Qualifications High School Diploma or graduation equivalent. Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications Experience in the Johns Hopkins system strongly preferred. One year of experience working in a similar service-oriented industry.

Classified Title:

Sr. Medical Office Coordinator

Role/Level/Range:

ATO 40/E/02/OE

Starting Salary Range:

$18.20 - $33.90 HRLY ($54,080 targeted; Commensurate with experience) Employee group: Full Time

Schedule:

M-F 8:30a - 5p

Exempt Status:

Non-Exempt

Location:

Johns Hopkins Bayview Department name: ​​​​​​​SOM DOM Bay Rheumatology Personnel area: School of Medicine The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer

Note:

Job Postings are updated daily and remain online until filled. EEO is the Law Learn more: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Important legal information http://hrnt.jhu.edu/legal.cfm