Helpdesk Tech I/II (DOE) - Anchorage Petro Marine Services - 4.6 Anchorage, AK Job Details Full-time $25 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer Science Software troubleshooting Customer service LAN Windows Technical support Microsoft Office High school diploma or GED Bachelor's degree IT support DNS IT Associate's degree 2 years Communication skills Active Directory CompTIA A+ Entry level Help desk Information Technology VPN Full Job Description Petro 49, Inc. is a Government Contractor and an Equal Opportunity Employer and abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. As a Government Contractor and an Equal Opportunity Employer we are subject to certain federal recordkeeping/reporting requirements. In order to comply, we will request information from you regarding ethnicity, race, veteran status, and disability status. Agreeing or refusing to provide this information is completely voluntary, will not adversely impact your possible employment, and will only be considered as a part of your application upon your request in compliance with our Affirmative Action Plan. Petro 49, Inc. participates in e-verify.

Job Posting General Information Job Title:

Helpdesk Tech I/II (DOE) -

Anchorage Contact:

Conrad Wasile, 907-562-5000

Date Posted:

01/31/2025

Date Closed:

03/15/2025

Location:

Petro Marine Services -

Anchorage Compensation and Hours Minimum Salary:

DOE Maximum Salary:

DOE Type of Job:

Full Time Hours per

Week:

40

Benefits:

Health/Dental/Vision/401

K Anticipated Job Duration:

Year Round Job Description

HELPDESK TECHNICIAN I/II

(DOE)

Position Location:

Anchorage, Alaska (In-Office)

REPORTS TO

IT Director STATUS:

Full-time, Non-Exempt Minimum Salary:

25/

Hour Maximum Salary:

DOE Type of Job:

Full Time Hours per

Week:

40

Benefits:

Health/Dental/Vision/401

K Anticipated Job Duration:

Year Round SUMMARY:

This position is responsible for providing frontline IT support, ensuring the smooth operation of company technology, including user support, troubleshooting hardware and software issues, and maintaining the IT ticketing system. The role requires excellent problem-solving skills, strong communication, and the ability to work independently in a fast-paced environment. This is an on-site position.

STAFF:

None

DUTIES AND RESPONSIBILITIES

User Support:

Provide technical assistance to employees via phone, email, and remote access tools, ensuring timely issue resolution.

Helpdesk Ticket Management:

Monitor, prioritize, and resolve IT support requests in the ticketing system.

Hardware and Software Support:

Troubleshoot and maintain desktop computers, laptops, mobile devices, printers, and other hardware. Point of Sale (POS)

Support:

Assist with the setup, maintenance, and troubleshooting of POS systems at company locations.

Account Management:

Create and manage user accounts in Active Directory and Office 365.

Basic Network Support:

Assist with troubleshooting network connectivity issues, including LAN, Wi-Fi, and VPN access.

Workstation Setup and Configuration:

Install and configure new workstations, peripherals, and software for employees.

Security and Compliance:

Ensure adherence to company security policies and assist in implementing IT best practices.

On-Site Support:

Travel to company locations within Alaska as needed to provide hands-on IT assistance.

Project Assistance:

Support IT projects and system upgrades as assigned.

Continuous Learning:

Stay current with industry trends and pursue relevant certifications to enhance technical skills.

On-Call Rotation:

Participate in an after-hours on-call rotation to provide critical IT support when necessary.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong understanding of Windows operating systems and Microsoft 365 applications. Ability to effectively communicate complex technical concepts to non-technical users. Strong troubleshooting and problem-solving skills with a customer-service mindset. Experience with Active Directory and Office 365 administration. Basic understanding of networking concepts (IP addresses, DNS, VPN, etc.). Ability to work independently and manage multiple priorities under time constraints. High level of professionalism and ability to handle confidential information. Willingness to travel as needed to provide on-site support.

QUALIFICATIONS

Required:

High school diploma or equivalent. Minimum of two years of IT helpdesk or technical support experience.

Preferred:

Associate's or Bachelor's degree in IT, Computer Science, or a related field. A+ or other relevant IT certifications. Experience working in an enterprise IT environment. Willing to train and develop the right candidate with on-the-job experience. The scope of work may expand based on performance and time in the position.

PHYSICAL REQUIREMENTS

Ability to sit, stand, bend, squat, and reach throughout the workday. Comfortable working on computers and screens for extended periods. Occasionally lift and move up to 75 lbs. Ability to travel by airplane and drive to remote company locations. Regular attendance and availability during business hours are essential.

WORK ENVIRONMENT

Standard office environment with occasional on-site visits to company facilities. Exposure to typical office equipment and ambient temperatures. Petro 49, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, gender identity, religion, age, national or ethnic origin, disability, marital status, sexual orientation, or veteran status. We promote affirmative action for minorities, women, disabled persons, and veterans. We promote a smoke-free workplace and as such, limit smoking at all facilities. We are a drug-free workplace. Required Job Qualifications Have you ever been convicted of a felony? Do you have a High School diploma or GED?