Driver Support Specialist E.W. Wylie - 3.5 Fargo, ND Job Details Full-time $48,000 - $68,000 a year 8 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance On-site gym Dental insurance Flexible spending account Paid time off 401(k) 4% Match Employee assistance program Vision insurance 401(k) matching Qualifications Business Management Mid-level High school diploma or GED Organizational skills Business Administration 1 year Business Associate's degree Communication skills Time management Full Job Description

A DAY IN THE LIFE

As a driver support specialist, you'll serve as a champion for our drivers. You'll be crucial in managing drivers to ensure smooth, timely deliveries and customer satisfaction. You'll collaborate closely with drivers and internal teams to ensure that drivers have every opportunity to be successful that they need. You will communicate dispatch plans and coach and support drivers every step of the way.

YOUR RESPONSIBILITIES

Dispatch and Communication — Communicate the dispatch plan to drivers and monitor performance regarding pickup and delivery timelines. Support Driver Success — Collaborate with drivers to ensure they have the tools at their disposal to be successful and develop as professional drivers. Internal Collaboration — Ensure effective communication with internal departments to ensure that all stakeholders are updated and working with current information. Monitor Performance — Understand, analyze, and review driver performance to identify opportunities for improvement and coach drivers through difficulties to success. Data Review — Review critical KPIs like driver miles, pay, home time, and upcoming schedules.

WHO ARE YOU?

You are a servant leader with a team-first attitude who understands the importance of excellent communication. You are a natural problem solver with the ability to anticipate problems before they arise. You thrive in a fast-paced, dynamic environment where new challenges that require creative problem-solving frequently arise.

YOUR SKILLSET

Effective Communication — Demonstrable experience in a position where your ability to effectively communicate with a diverse range of individuals across various mediums was critical to your success. Internal Collaboration — Proven experience in a position where you were responsible for internal collaboration across various departments where there were many stakeholders. Time Management — Effective time management skills with the ability to manage your time in an environment with frequently shifting deadlines. Organization — Highly effective organizational skills, having the ability to prioritize competing responsibilities in time-sensitive situations. Problem-Solving — Demonstrated experience in a position where you were required to understand, process, think, and act quickly in situations where you may not have every detail.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent and at least one (1) year of experience in a position where your ability to succeed was contingent upon your ability to communicate professionally.

PREFERRED QUALIFICATIONS

Associate's degree in business administration, business management, or a related field, and at least one (1) year of experience in dispatch, driver manager, or related position in the transportation industry.

SALARY AND SCHEDULE

Salary — $48,000 - $68,000 per year, decided based on experience. Schedule — Full-time; On-Site; Monday to Friday; 07:30 AM - 5:00 PM; Quarterly on-call rotation.

BENEFITS OF WORKING WITH US

Comprehensive Coverage — Medical, dental, and vision plans, along with an Employee Assistance Program that includes counseling and virtual therapy. Retirement and Savings — 401(k) with up to 4% company match, plus Health Savings Account and Flexible Spending Account options. Life and Disability Insurance — $50,000 in basic Life and AD&D coverage at no cost, plus options for supplemental life and income protection. Generous Paid Time Off — 15 days of paid time off per year, accruing from day one. On-Site Gym — Access to a gym with dumbbells, cable machine, yoga mats, and cardio equipment.

WHO IS E.W. WYLIE?

We haul the heavy equipment, glass, and other specialized materials across the United States and Canada that create our infrastructure. Since 1938, we have adapted to and overcome the many challenges the transportation industry faces. As a rapidly growing company, we put an emphasis on respect, teamwork, and communication. At E.W. Wylie we stand by our customers, drivers, and employees because What Drives You, Drives Us!