Automotive Service Advisor Sun Automotive - 3.9 Eugene, OR Job Details Full-time $75,000 - $95,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Professional development assistance Qualifications Service writing Automotive repair Auto estimating Customer service Integrity Mid-level High school diploma or GED Bachelor's degree Vehicle maintenance Automotive Technology Automotive service Customer support Phone etiquette Associate's degree Leadership 2 years Communication skills Mechanical knowledge Time management

Full Job Description Job Overview:

Are you passionate about the automotive industry and dedicated to providing exceptional customer service? We are seeking an experienced Automotive Service Advisor to join our team. In this role, you will be the vital link between our customers and our skilled technicians, ensuring a seamless and positive experience. Your expertise and dedication will leave a lasting impression on our valued clients and contribute to the continued success of our business.

Key Responsibilities:

Customer Engagement:

Welcome customers warmly and establish strong, trusting relationships.

Consultation:

Listen actively to customers' needs and concerns, offering tailored solutions and education about their vehicle's health.

Leadership:

Lead and motivate a team of store employees, fostering a positive and productive work environment while ensuring adherence to company policies and procedures.

Appointment Management:

Schedule service appointments efficiently and follow up to ensure complete satisfaction.

Estimates & Communication:

Provide accurate service and repair estimates using clear, transparent communication.

Team Collaboration:

Coordinate with technicians to ensure timely, high-quality service, while understanding the importance of vehicle reliability.

Workspace Standards:

Maintain a professional, clean, and organized environment.

Performance Metrics:

Consistently meet or exceed sales targets and customer satisfaction benchmarks.

Customer Retention:

Foster long-term relationships to encourage repeat business and referrals.

Industry Knowledge:

Stay informed about the latest automotive technologies and service trends to enhance customer experiences.

Qualifications:

High school diploma or equivalent required; an associate's or bachelor's degree in automotive technology or a related field is preferred. At least 2 years of experience as an automotive service advisor or in a related role. Exceptional communication and interpersonal skills. Proven ability to deliver outstanding customer service. Strong multitasking, organizational, and time-management abilities. Solid knowledge of automotive maintenance and repair processes. Ability to thrive in a dynamic, team-oriented environment. Professional appearance and demeanor.

Our Culture:

We take pride in fostering a workplace built on respect, trust, and teamwork. Our mission is to create an environment where employees feel valued and supported, enabling them to provide the best care to our customers. By investing in our team members, we empower them to grow personally and professionally. We believe in long-term relationships and are committed to helping our employees achieve fulfilling, lasting careers. Why Join Us? Be part of a company that values its team members and customers equally. Work in a collaborative, innovative environment with opportunities for growth. Enjoy the satisfaction of contributing to a company that prioritizes quality and excellence. If you're ready to take your career to the next level in the automotive industry, we'd love to hear from you. Apply today to join a team that's driven by passion and built for longevity.

Job Type:

Full-time Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Work Location:

In person