Solution Specialist (Spanish speaking) Indigo Tech Consultants LLC Dallas-Fort Worth, TX We are currently seeking a Solution Specialist who is fluent in English and Spanish, for a permanent fulltime position with our Client in Dallas, TX. Job responsibilities Collaborate with the sales team as a Solution specialist during customer presentations, helping customers select the correct solution. Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams. Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers. Coordinate the transition between pre-sales and implementation once sale is closed. Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines. Initiate procurement related activities with the various internal and external procurement teams Work with customers to review the business process and create a business process document and process mapping document. Schedule and manage weekly implementation call with customers and publish weekly status reports. Coordinate with Installation team to plan travel for installation if needed. Conduct an overall validation of the solution scope and manage the transition through go live. Prepare training plans and execute onsite & remote training. Travel to customer site as part of implementation & onsite go-live assistance. Setup transition sessions to Support, introduce to customer and initiate hand over. Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer. Act as a primary point of contact, maintaining customer relationship and work towards customer's success via the use of the Clients solutions and services. Schedule and manage periodic meetings with customers according to company guidelines. Manage any critical issues through resolution and follow up in collaboration with internal teams. Any other tasks assigned by manager or company. Preferred Qualifications

• High School Diploma, associate degree or higher Preferred
• Minimum 1- 2 years of experience in a professional business environment performing a similar role.
• Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge. Proficient in technology, especially Microsoft Office applications.
• High attention to detail, strong analytical and organizational skills.
• Proactive qualities with the willingness to learn.
• Ability to work well under pressure and with minimal supervision.
• Experience working in Venue Management Systems providers, Cashless system providers, Family Entertainments (FEC), Amusement and Theme parks a plus.
• Team player, willing to help and support other employees and departments. Job requirements and working conditions.
• Candidates will be required to pass a background check and drug screening.
• Must be able to work long hours seated and in front of a computer.
• Valid US driver's license, Valid Passport (travel to national & international locations as needed).
• Willing to work flexible hours including weekends and evenings based on customer demand.
• Willing to travel to customer locations as necessary.
• Candidate will be required to work out of Dallas, TX office.
• Fluent in Spanish & English Benefits
• Medical, Dental and Vision insurance
• 401K plan

Job Type:

Full-time Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Shift:

8 hour shift

Work Location:

In person