IT Service Desk Tier II Technician RPM Technologies, LLC - 3.0 Indianapolis, IN Job Details Full-time $45,000 - $55,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications TCP Management Computer Science Software troubleshooting Customer service Mid-level Windows Microsoft Office Master's degree High school diploma or GED Driver's License VoIP Computer networking DNS SharePoint

IT TCP/IP

Account management 2 years Communication skills Active Directory Help desk Information Technology Full Job Description RPM Technologies is a nationwide provider of Information Technology services for mid to large sized companies. We have an immediate opening for a IT Service Desk Tier I Technician with 2+ years help desk/deskside support. If you want to work with an outstanding technical team on a diverse customer base then RPM is the place for you. We offer a competitive comp package depending on experience that includes access to group health and dental insurance; matched 401(k) plan, generous paid vacation time, and more!

The ideal applicant:

Will have experience working with multiple clients with diverse environments Experience installing, configuring, and administering MS Windows 10 laptops/desktops Troubleshooting hardware and software issues Strong working knowledge with Office 365 applications including OneDrive and Sharepoint Experience with user account management, Active Directory, O365 Account, and MFA. Experience with VoIP phones, setup, management Will have a basic understanding of computer networking (TCP/IP, DNS, WIFI) Must be a team player, detail-oriented, flexible, and able to meet established deadlines. Will have strong, demonstrated communication and customer service skills are a must. Education High School Diploma or G.E.D. required. Course training or degree in Information Technology or related field preferred. Certifications Any MS Windows 7 or 10 certification preferred A++ Certification Requirements Pass criminal background Ability to lift computers (up to 40 lbs.), overall agility is needed to perform deskside support tasks. This position requires local travel to and from our downtown Indianapolis office. Must have a valid driver's license and auto insurance.

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday On call

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person